Rewards Privacy Policy

Who this covers

This explains how Grilled Shawarma handles your personal information when you use Grilled Rewards and order with us.

What we collect

• Your name, phone number and email address.
• Your birthday, only if you choose to add it.
• Your purchases linked to your account: what you ordered, where, when and how much.
• Your points, rewards and the messages you've agreed to receive.
• Sign-in and security records, such as when a code was sent and from which device or network.

How we use it

• To run your account, add and use points, and send your sign-in codes and receipts.
• To send offers and promotions, only if you said yes.
• To prevent fraud and keep accounts secure.
• To understand what our customers like so we can improve our menu and service.

Who we share it with

We don't sell your personal information. We share it only with companies that help us run the program, and only for that purpose: our app hosting and database provider, our text message and email providers, our bot-protection provider, and our payment processor for online orders. We may also share information when the law requires it.

Where it's stored

Your information is stored on servers in the United States, so it may be accessed by authorities there under US law.

How long we keep it

We keep your information while your account is open. When you ask us to close your account, we delete your personal details, except records we must keep for tax, accounting or legal reasons.

Your choices

• Turn email or text offers on or off anytime in your account.
• Ask to see, correct or delete the information we hold about you.
• If you're not happy with how we handled your request, you can contact the Office of the Privacy Commissioner of Canada.

Contact

Ask the manager at any of our locations and we'll take care of it.